1. Self
Help Resources:
* HP Product Support Site - Download manuals, drivers and other help files http://www.hp.com/support
* HP Parts Store - Lookup parts and order online http://www.hp.com/buy/parts
* HP Web Forum - Discussion group, post your question to other users and technicians
http://forums.itrc.hp.com/cm/1,,2,00.html
* HP ITRC Knowledge Base - http://www.itrc.hp.com/service/james/home.do
* HP Warranty Check - http://www.itrc.hp.com/service/ewarranty/warrantyInput.do
* HP Guided Troubleshooting tool
http://h20499.www2.hp.com/gts/sparks/public/Admin_Navigate_All_All_All?lang=en
2. If none of the above appeal to you, you can also take your product to an Authorized Service Partner. A local authorized service provider can be found in your local area at the following link:
http://www.hp.com/service_locator
HP designed these Support Tools to give customers a choice in how they receive technical support. Using the tools below will provide the same high level of support that you’re accustomed to receiving when calling HP Technical Support.
• Support Case Manager - As a customer you can create a case at your own convenience, just like the agents do when you call into Technical Support.
http://www2.itrc.hp.com/service/mcm/countrySelection.do?locale=en_US
• Email Support - For customers who want to interact through email.
http://welcome.hp.com/country/us/en/contact/email_1.html
Free self help tools
• HP Parts Store - Lookup parts and order online
http://h20141.www2.hp.com/hpparts/Default.asp
• HP Web Forum - Discussion group, post your question to other users and technicians.
http://forums.itrc.hp.com/cm/1,,2,00.html
• HP Product Support Site - Diagnostics, drivers, warranty lookup, registration and troubleshooting information.
http://welcome.hp.com/country/us/en/support.html
• HP FAQ site - Search Frequently Asked Questions database by product.
http://web14.compaq.com/falco/
• Microsoft TechNet - search Microsoft for known issues
http://www.microsoft.com/technet/default.asp
http://h20465.www2.hp.com/gpl/Search.aspx?language_code=en&Country_code=us
Note: Under Find a Partner for, please choose Small & Medium Business and on the next screen please select distance 50 to 100 miles if there is no results for the default option and once you get an address and phone number, please call them to find out the nearest HP Authorized Service providers in your place.
In the above link, you will find the HP Authorized Support Provider nearest to you, and also provide you with a map to their location.
